Data Protection Statement for Food Customers

Protecting personal information is an important part of our relationship with customers. This statement explains the main ways in which information may be processed when you use our food retail services.

Information Provided by You

We may receive personal information when you place an order, create an account, contact us, request a refund or otherwise interact with our services.

This may include your name, contact details, delivery information, purchase records and correspondence with our support team.

Why We Process Personal Information

We use information primarily to provide the services requested by customers.

This includes fulfilling orders, arranging deliveries, processing transactions, managing returns and responding to questions.

Information may also be used for security monitoring, fraud prevention, service improvement and compliance with legal obligations.

Product and Order History

Information about products purchased may be retained as part of your order history. This allows us to deal with customer service enquiries, refunds, replacements and other issues relating to previous transactions.

Website and Cookies

We may use technical information and cookies to operate our website, remember selected settings and understand how visitors interact with our services.

Optional cookies and similar technologies will be handled in accordance with applicable consent requirements.

Sharing Information

Personal information may be shared with selected service providers that help us operate the business.

These may include payment processors, delivery companies, website hosting providers, technical support services and customer communication platforms.

We aim to ensure that recipients receive only information relevant to the service they provide.

Marketing Choices

Where direct marketing is permitted, we may use contact details to send information about food products and related offers.

You can object to direct marketing or unsubscribe from promotional messages.

Retention

We consider the purpose of each type of personal information when deciding how long it should be retained. Information is normally removed or anonymised when it is no longer required, unless there is a lawful reason to retain it.

Individual Rights

You may have rights to obtain a copy of your personal information, correct inaccurate information, request deletion, restrict processing or object to certain uses.

The ICO states that privacy information should explain purposes, retention, recipients and relevant individual rights in clear and accessible language.